Last updated: 26 October 2026

This Privacy Policy explains how TerraTight (a brand operated by Synergy & Prosperity Building Material Trading LLC, “we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit https://terratight.com or purchase our products.

We are committed to handling your data in compliance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), and, where applicable to EU/UK customers, the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for your personal data is:

Synergy & Prosperity Building Material Trading LLC
TRN: 104534655600003
WH 147, Sheikh Saeed Bin Mohd Bin Hasher Warehouse, Jabal Ali, Dubai, United Arab Emirates
Email for privacy enquiries: info@terratight.com

2. Personal Data We Collect

We collect personal data in the following ways:

2.1 Data you give us directly

Account / checkout data: name, billing and delivery address, email, phone number
Order data: items purchased, order amount, order date
Communication data: messages you send via contact form, email, or WhatsApp
Optional marketing data: email address if you subscribe to newsletters or promotions

2.2 Payment data

Payments are processed by our payment processor Stripe. We do not store your full card number, CVV, or bank account number on our servers. Stripe handles your payment data under its own PCI-DSS-compliant privacy policy: https://stripe.com/privacy

2.3 Data collected automatically

Technical data: IP address, browser type and version, device type, operating system, time zone
Usage data: pages visited, time on site, referring URL, click events
Cookies and similar technologies (see Section 8 below)

3. Purposes & Legal Basis for Processing

Purpose	Legal Basis
Process and deliver your order	Performance of contract
Send order confirmations, shipping updates, invoices	Performance of contract
Respond to your enquiries and provide customer support	Performance of contract / legitimate interest
Send marketing emails about products and offers	Your consent (you can opt out at any time)
Comply with tax, VAT, and other legal obligations	Legal obligation
Prevent fraud, secure our website	Legitimate interest
Improve our products, website, and customer experience	Legitimate interest

4. Sharing Your Data

We do not sell your personal data. We share data only with the following categories of recipients, and only to the extent necessary:

Courier and logistics partners (e.g. Aramex, Fetchr, DHL, local couriers) — to deliver your order
Payment processor — Stripe — to process card payments
Website infrastructure providers — our WordPress / Oxygen Builder host, email service, and analytics providers
Marketing tools (if used) — e.g. Meta Pixel, TikTok Pixel, Google Analytics — for advertising performance measurement, where you have consented
Tax / accounting / legal advisors and auditors — where required by law
UAE government authorities (e.g. FTA for VAT, courts) — where legally required

We require these third parties to use your data only for the agreed purpose and to keep it secure.

5. International Transfers

Some of our service providers (e.g. Stripe, Meta, Google) may process data outside the UAE. Where data leaves the UAE, we ensure:

The receiving country has an adequate data-protection regime, or
The transfer is covered by appropriate safeguards such as the provider’s standard contractual clauses or equivalent commitments.

6. Data Retention

We keep your personal data only as long as necessary:

Data Category	Retention Period
Order, invoice, and tax records	5 years after the transaction (UAE tax law requirement)
Customer account data	While your account is active, and up to 2 years after last activity
Marketing-subscription data	Until you unsubscribe, plus a short suppression record to honour your opt-out
Website logs	Up to 12 months

After these periods, data is either deleted or anonymised.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Delete your data (subject to legal retention obligations such as tax records)
Restrict or object to certain processing
Withdraw consent for marketing at any time (every marketing email contains an unsubscribe link)
Data portability — receive your data in a common machine-readable format
Lodge a complaint with the UAE Data Office or, for EU/UK residents, your local supervisory authority

To exercise any right, email info@terratight.com. We will respond within 30 days.

8. Cookies

We use cookies and similar technologies to:

Keep your shopping cart and login session working (“essential cookies”)
Understand how visitors use our site (“analytics cookies”)
Personalise advertising on Meta, TikTok, Google (“marketing cookies”)

You can review and change your choices at any time through the cookie banner, and our Cookie Policy lists the cookies we use. You can also control cookies through your browser settings. Blocking essential cookies may prevent parts of the site from working (e.g. checkout).

9. Children’s Privacy

Our website and products are not directed to children under 18. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. Security

We implement industry-standard technical and organisational measures to protect your data, including:

HTTPS / TLS encryption for all data in transit
Restricted admin access protected by strong passwords and access controls
Regular software updates and security patches on our website and servers
PCI-DSS-compliant payment processing via Stripe (we never store full card data)

No system is 100% secure. In the unlikely event of a data breach affecting your personal data, we will notify you and the relevant authorities as required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest revision. For material changes, we will notify registered customers by email or by a prominent notice on the website.

12. Contact

For any privacy-related question or to exercise your rights:

Synergy & Prosperity Building Material Trading LLC
TRN: 104534655600003
WH 147, Sheikh Saeed Bin Mohd Bin Hasher Warehouse, Jabal Ali, Dubai, United Arab Emirates
Email: info@terratight.com
WhatsApp: +971 52 168 3906